Frequently Asked Questions (FAQ)

If you're having a technical or payment issue, please visit our help page for more info.

Can I switch plans?
Yes you can, just be sure to cancel the old plan so you don't keep getting charged for both plans.

Is it easy to cancel?
You betcha! Click your username in the upper right hand corner of the site to visit your dashboard, and on that page is a link at the bottom that says "your account". Once on your account page, there is a "My subscriptions" link at the bottom, where you can click the big red "cancel" button. Once you submit the brief survey to confirm your cancellation, you won't get charged again but you will still get the rest of the time you've paid for, so you don't need to try and cut it as close to your next payment as possible to avoid wasting any membership time.

Does the site have worksheets or other practice materials?
Almost all our customers are in currently enrolled in classes which have textbooks and homework, so we don't offer additional work for you to do. However, if you are not in a class right now, email us with the name of the class you're interested in and we can recommend a book that can be purchased used on Amazon for less than $10. Prior editions of textbooks are great for this kind of thing, because they have less pictures than the new ones AND they're crazy cheap!

Is it okay if two students from the same family use the membership?
Sharing within a family is fine, assuming that those family members do not log in from so many devices on so many different networks (coffee shops, schools, cell network, etc) that your account would appear to have been compromised. Password sharing outside a family is not cool and may result in your account being frozen. This is not recommended, as un-freezing your account may take up to 24 hours, which would be unfortunate if you have a test the next day (or the next hour).

There's lots of free video on the web, so why pay for
This is the most common question we get, yet students keep paying for our service. Why? There's a LOT of junk out there, so scouring the internet for decent videos takes a lot of time. And even if you find a video about the problem you're working on, they hardly ever explain it well enough that you can do the next one.
Chris has tutored all these classes tons of times, so he knows how to explain things in ways that actually help the 99% of students who don't get much out of lecture. And he works tons of examples, showing you how to avoid the most common mistakes he's seen over the years of working with students just like you. We've organized the site so that the chapters on the site match up with typical chapters and sections in most students' classes, so you can find what you need all in one place and in the order that will help you the most. For more info, check out our Tips & Tricks page. You get what you pay for, which in our case is a lot of thorough and well-organized content that we put a lot of time and effort into making as useful for students as possible.
What about those famous sites that you hear about on the news, funded by universities and foundations?
If you wanted to watch a math genius derive every equation in your book, you don't need Khan Academy or MIT: you're already getting that every day in math class! According to students we talk to, while those sites may sound great in theory, once you start trying to use them you find that they are so "mathy" and lecture-driven that they aren't really useful for the 99% of students who aren't natural math whizzes. After all, the only way a teacher can get better at explaining stuff one-on-one to normal students is through experience working one-on-one with normal students, yet those sites' lessons are taught by geniuses and Ivy League professors who have never worked with normal students, or in some cases have never worked with students at all.
For students having trouble in math and science, the last thing you need is more lectures; you need someone to show you how to do the problems. That's why parents and students hire tutors, and that's why they pay for The videos on this site are aimed exclusively at teaching students what they need to know, not how to prove or derive what they need to know.

Why no free trial?
We'd love to offer a free trial, but we know the ways we ourselves abuse free trials at other sites from time to time (multiple email accounts anyone?) and we are just too busy putting new classes together. And we don't ask you for a kickback on all the Starbucks & Red Bull money you save by not having to stay up late struggling with math, so we'll call it even.

I'm nervous about giving some random web people my credit card info.
We never actually see your credit card info. Whether you elect to use PayPal or enter a credit card, your transaction is handled by the secure servers of another company which specializes in secure internet payments. As soon as you click Subscribe, your connection is encrypted six ways to Sunday, totally secure. All the processor server tells us is your email, name, and that you've paid. They don't tell us any of your credit card info, and they handle all the monthly payments as well.

Do I have to watch the videos in order?
Once you find the page of videos that matches your topic, it's best to start at the beginning of that page because everything builds. Also, Chris has found in his tutoring practice that confusion on harder problems usually originates from a misunderstanding of the more basic ones, so even if you think you just need help on the hard ones, often it's actually quicker to start from scratch doing things the right way (i.e. watch the chapter from the beginning). Every student is different, though, so maybe you'll find you're okay skipping around.

Can ThatTutorGuy help me with test anxiety?
The best way to reduce your anxiety and perform to your potential -- whether you have mild anxiety or major -- is to have memorized (and practiced) the process for solving each of the specific types of problems that are going to be on your test. Often struggling students look at the A students and think those kids "just get it", but the truth is that the A-getters are just really good at breaking problems down into a series of steps that they do the same way every time (a.k.a. "plug and chug"). And they do their homework on time.
Ironically, the smarter students who want to "understand the material" are often the ones getting bad grades because they look down on plug-and-chug, expecting everything to just "click" at some point. What these students don't realize is that understanding only comes AFTER plug-and-chug. That's why Chris's videos help with anxiety by focusing you in on the step-by-step process for each type of problem, so that you can just "lock in" on doing the right series of steps every time and not have to "think" (a.k.a. waste time) during the test. Even with this site, though, you'll still need to practice practice practice, always checking answers to make sure you're doing it right. And you've got to actually WORK each and every practice problem: just "looking over" your quizzes and notes doesn't count!

Technical trouble, like videos aren't loading or there's a blank where videos should be...
Pretty much every problem any user has ever had could be fixed by wiping their hard drive and re-installing the operating system and browser. Just kidding! It is a browser problem, though. For more, check out our help page.

Does Chris still offer one-on-one tutoring in the West L.A. area?
Not at this time. Too busy shooting new videos!

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